The Client Experience Concierge is a cornerstone role within Luxuria Affairs, dedicated to delivering a seamless, elevated, and highly personalized client journey.

This position manages all client-facing communication from initial inquiry through event execution, ensuring every interaction reflects the refinement, professionalism, and attention to detail that define the Luxuria brand.

This is not traditional customer service—this is white-glove experience management.

Key Responsibilities:

• Serve as the primary point of contact for client communication

• Respond to inquiries with professionalism, clarity, and timeliness

• Guide clients through each phase of the planning process with confidence and ease

• Maintain a calm, polished presence in all interactions

• Manage the client experience from inquiry to post-event follow-up

• Ensure all touchpoints feel seamless, organized, and elevated

• Anticipate client needs and proactively provide solutions

• Maintain consistent communication and updates throughout the planning process

• Assist in managing inquiries, consultations, and proposal follow-ups

• Support the onboarding process for new clients once booked

• Ensure all documentation, timelines, and next steps are clearly communicated

• Work closely with event planners, designers, and production team

• Ensure client expectations are clearly communicated across all departments

• Support internal organization to maintain efficiency and consistency

• Maintain accurate records of client communications and details

• Support scheduling, follow-ups, and organizational systems

• Ensure all client materials and touchpoints reflect Luxuria Affairs standards

  
  

Qualifications: 

• Exceptional communication skills (written and verbal)

• Strong attention to detail and organizational ability

• Professional, polished, and client-focused demeanor

• Ability to multitask and manage multiple clients simultaneously

• Calm under pressure and solutions-oriented

• Experience in event planning, hospitality, or luxury service preferred

Education & Certifications (Preferred, Not Required):

• Background in Hospitality, Event Management, Communications or a related field

• Previous experience in client-facing roles or luxury service environments

• Familiarity with CRM systems, scheduling tools or project management platforms